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Subscription Management (Customer Portal)

Part of the Subscription Plugin for Mollie — See main usage guide

Overview

The customer portal is the central area where your customers manage their subscriptions independently. It is accessible in the customer account under My Account → Subscriptions and provides full control over delivery intervals, items, pausing, and cancellations.

Subscription Overview

Location in Storefront: My Account → Subscriptions

What Customers See

The overview page displays all customer subscriptions as cards:

  • Status Indicator: Colour-coded status (Active, Paused, Cancelled, etc.)
  • Product Images: Preview images of included items
  • Interval: The current delivery interval (e.g., "Every 2 weeks")
  • Next Delivery: Date of the next planned renewal
  • Price per Delivery: Total price of one delivery
  • Manage Link: Direct access to the detail view

Consolidate Deliveries

When a customer has multiple active subscriptions, a Consolidate Deliveries button is shown. This allows subscriptions to be combined to a shared renewal date to save on shipping costs.

  1. Click Consolidate Deliveries
  2. In the modal, select the subscriptions to consolidate
  3. Confirm the consolidation
  4. All selected subscriptions receive the same next renewal date

Subscription Detail View

Location in Storefront: My Account → Subscriptions → [Select Subscription]

Status Display

At the top of the page, a coloured banner shows the current status:

Status Colour Description
Active Green Subscription is running, next renewal planned
Paused Yellow Paused by customer or admin
Cancelled Red Permanently ended
SEPA Failed Orange Payment failed, action required
Awaiting Prepayment Blue Prepayment pending
Payment Pending Grey Payment is being processed

Managing Items

In the Items section, customers see all products in their subscription:

  • Product Image and Name: Visual identification
  • Quantity: Current order quantity
  • Unit Price: Price per unit
  • Change Quantity: Input field for quantity changes
  • Remove Item: Button to remove an item from the subscription

Changing Quantity

  1. Change the number in the quantity field
  2. Click Update
  3. The change takes effect from the next renewal

Removing an Item

  1. Click Remove next to the item
  2. The item is removed from the subscription

The last remaining item cannot be removed — the subscription must always contain at least one product. To end a subscription entirely, cancel it.

Adding a Product

  1. Use the product search field below the item list
  2. Pick a product from the suggestions and enter a quantity
  3. Click Add — if the product is already part of the subscription, its quantity is increased

Items can only be changed while the subscription is active.

Actions

Order Early

Triggers an immediate renewal without waiting for the next scheduled date.

  1. Click Order Now
  2. Confirm in the modal
  3. A new order is created
  4. The next renewal date is recalculated (if configured)

Pause Subscription

Temporarily suspends the subscription. No renewals are processed while paused.

  1. Click Pause
  2. Optionally select a date until which to pause
  3. Confirm the pause
  4. The subscription will only be renewed after the pause expires or after manually resuming

Resume Subscription

Reactivates a paused subscription.

  1. Click Resume
  2. The subscription changes back to "Active" status
  3. The next renewal date is calculated

Change Interval

Available when enabled by the shop owner (see Settings).

  1. Click Change Interval
  2. Select the desired new interval from the dropdown
  3. Confirm the change
  4. The new interval takes effect from the next renewal

Cancel Subscription

Permanently ends the subscription. This action cannot be undone.

  1. Click Cancel
  2. Optionally enter a cancellation reason
  3. Confirm the cancellation
  4. You will receive a confirmation email

Order History

In the Order History section, customers see all previous renewals:

  • Renewal Number: Sequential number (1, 2, 3, ...)
  • Order Date: Date of the renewal order
  • Type: Initial order or renewal
  • Order Link: Direct link to the order detail page

Frequently Asked Questions

Q: Can I reactivate a cancelled subscription? A: Not from the customer portal — a cancelled subscription offers no further actions there, so you need to order the product as a new subscription. The shop team can reactivate it for you on request.

Q: What happens to my subscription if a product is no longer available? A: This depends on the shop configuration. Possible behaviours: the item is skipped, the subscription is paused, or the order is processed without the item.

Q: Can I combine multiple subscriptions into one? A: Yes, via the "Consolidate Deliveries" feature on the subscription overview page. The subscriptions remain separate but are synchronised to the same delivery date.

Q: Why do I only see certain payment methods during checkout? A: When subscription items are in the cart, only payment methods suitable for subscriptions are shown (credit card, SEPA direct debit, PayPal, invoice, prepayment).