Skip to content

Usage Guide

This guide covers all features and functionality of Customer Specific Discounts.

Table of Contents

Discount Types Overview

The plugin offers five different discount levels that work together depending on configuration:

Discount Type Application Scope Management Location
Product Discount Single product Product → Custom Fields
Individual Customer Discount Category or product group per customer Customer → Customer Discounts
Global Customer Discount All products for a customer Customer → Custom Fields
Customer Group Discount Category or product group for customer group Customer Group → Discounts
Global Group Discount All products for customer group Customer Group → Custom Fields

Individual Customer Discounts

What They Do

Individual customer discounts allow you to give a specific customer a percentage discount on all products in a category or dynamic product group.

How to Use

  1. Navigate to Customers → Overview in the admin
  2. Open the customer profile by clicking on the customer name
  3. Scroll down to the Customer Discounts section
  4. Select a Category and/or a Dynamic Product Group
  5. Enter the Discount in percent (e.g. 10 for 10%)
  6. Click Add Discount
  7. Save the customer via the Save button at the top right

Important Notes

  • You must select at least one category OR a dynamic product group
  • If you select both, both criteria must be met (AND logic)
  • The discount value must be between 0 and 100
  • Changes only become active after saving the customer profile

Tips & Best Practices

  • Use dynamic product groups for flexible discount rules that automatically include new products
  • Use categories for simple, static discount assignments
  • Check the priority settings if a customer should have multiple discounts

Customer Group Discounts

What They Do

Customer group discounts allow you to automatically give all members of a customer group a discount on specific categories or product groups. This is ideal for B2B tiered pricing or dealer discounts.

How to Use

  1. Navigate to Settings → Shop → Customer Groups
  2. Open a customer group by clicking on the name
  3. Scroll down to the Group Discounts section
  4. Select a Category and/or a Dynamic Product Group
  5. Enter the Discount in percent
  6. Click Add Discount
  7. Save the customer group

Difference from Individual Discounts

  • Customer group discounts automatically apply to ALL members of the group
  • You don't need to configure each customer individually
  • In terms of priority, individual discounts are above group discounts by default

Tips & Best Practices

  • Create separate customer groups for different discount tiers (e.g. "Dealers Bronze", "Dealers Silver", "Dealers Gold")
  • Combine with global group discounts for base discounts plus category discounts

Product-Specific Discounts

What They Do

Product-specific discounts allow you to set a fixed discount on individual products - regardless of the customer.

How to Use

  1. Navigate to Catalogues → Products
  2. Open a product
  3. Switch to the Custom Fields tab
  4. Find the field Product-specific Discount (%)
  5. Enter the discount value (e.g. 20 for 20%)
  6. Save the product

Important Notes

  • Product discounts are only displayed for logged-in customers
  • These discounts can be combined with other discount types (depending on priority mode)
  • You can disable this feature in the plugin settings

Global Customer Discounts

What They Do

A global customer discount applies to ALL products in the shop for a specific customer.

How to Use

  1. Navigate to Customers → Overview
  2. Open the customer profile
  3. Switch to the Custom Fields tab
  4. Find the field Global Customer Discount (%)
  5. Enter the discount value
  6. Save the customer

Example Use Case

Ideal for VIP customers or long-term loyal customers who should receive a flat discount on everything.

Global Group Discounts

What They Do

A global group discount applies to ALL products in the shop for ALL members of a customer group.

How to Use

  1. Navigate to Settings → Shop → Customer Groups
  2. Open a customer group
  3. Switch to the Custom Fields tab
  4. Find the field Global Discount (%)
  5. Enter the discount value
  6. Save the customer group

Important Notes

  • This feature must be enabled in the plugin settings
  • The discount acts as a fallback if no more specific discount exists

Guest Discounts

What They Do

Guest discounts allow you to display the default customer group's global discount to non-logged-in visitors. This is useful for showing promotional prices to all visitors without requiring them to create an account or log in.

How to Use

  1. Navigate to Extensions → My Extensions → Customer Specific Discounts → Configure
  2. Enable the option Apply default group discounts to guests
  3. Make sure you have set a global discount on your default customer group (see Global Group Discounts)
  4. Save the settings and clear the cache

How It Works

When enabled, the plugin checks for visitors who are not logged in and applies the global discount from the shop's default customer group. This means: - All visitors see the same promotional pricing - No account creation or login is required - The discount is applied consistently across product listings, product pages, and checkout

Example Use Case

Scenario: You have a 10% off promotion for all customers and want everyone to see the discounted prices immediately.

  1. Set a 10% global discount on your default customer group
  2. Enable "Apply default group discounts to guests"
  3. All visitors now see prices with the 10% discount applied

Important Notes

  • Only global group discounts from the default customer group are applied to guests
  • Category-specific and individual customer discounts still require login
  • When a guest logs in, their specific customer or group discounts take precedence

Storefront Display

Product Listing and Product Page

When a logged-in customer has a discount, they see: - The reduced price as the main price - The original price crossed out (if configured) - The percentage savings

Cart and Checkout

Depending on configuration, the discount is displayed as: - Separate discount line item: A separate line with a negative amount - Reduced price: The product price is already reduced, original price crossed out

Total Savings

If enabled, a "You save X" message appears in the cart and checkout.

Troubleshooting

Discount Not Displayed

Symptom: The customer sees the original price instead of the discounted price

Possible Causes: 1. The customer is not logged in 2. The corresponding discount type is disabled in settings 3. The product is not in the discount-eligible category/product group 4. The cache has not been cleared

Solution: - Check the login status - Review the plugin settings - Clear the cache under Settings → System → Caches & Indexes

Wrong Discount Applied

Symptom: A different discount than expected is applied

Cause: The priority mode determines which discount applies when there are overlaps

Solution: - Check the priority mode in the plugin settings - Review all discount sources for the customer (individual, global, group)

Discount Appears Twice

Symptom: A product is discounted multiple times

Cause: The "Add discount only once" option is disabled

Solution: Enable the option in the plugin settings